Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. Any written complaint will be acknowledged within 3 working days, with a response to the coplaint within 10 working days. Should you feel unable to discuss your complaint directly with us, you can contact
NHS ENGLAND
PO BOX 16738, REDDITCH, B97 9PT
Tel; 0300 311 22 33 Email: england.contactus@nhs.net
A copy of the Complaints Procedure leaflet can be obtained at reception.
If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and to confirm that they are happy for us to talk to you about it.
Do you have any comments or concerns that you would like to put to us? Would you like to let us know that what we are doing meets with your approval? Now you can, by completing our new Compliments, Concerns, or Comments form.
