APPOINTMENTS

Appointments are 10 minutes in duration, unless specifically requested otherwise.

Please call our main number on 020 8948 4217 to book an appointment (24hrs) or alternatively you can book online.

01 May 2019 : During the past few weeks the demand for appointments and prescriptions has significantly increased.   We can see no particular reason for this, apart from the number of bank holidays and the Easter break.   However, we want you to know that we are doing everything we can to manage the situation, and have hired locum doctors and increased staff hours to attempt to mitigate the impact this has on you.

Please do ask for a telephone appointment if you feel this will suffice, as we have more of these now.   We continue to offer you approximately 35% of our appointments (with all doctors) as “on the day” (not just for urgent consultations), but these are under increasing pressure due to advance routine appointments being more in demand.  In addition to this, we do always have a dedicated Duty Doctor for the entire day that deals with urgent problems.

We do want to look after you, and it goes without saying that should you believe your problem requires urgent attention or you feel unwell please make the reception team aware of this when you call, as we will want to see you as quickly as possible. 

Book-on-the-day Appointments

You can phone in or make appointments in person from 8.00 am Monday-Wednesday-Friday and 7.30 am Tuesday-Thursday on the day and they are offered on a 'first come, first served' basis. We are a busy practice, and providing book-on-the-day appointments makes it easier for you to see a doctor quickly.


Pre-bookable Appointments

You also have the option to book a doctor’s appointment up to four weeks in advance if this is more convenient for you. Nurse appointments can all be booked up to six weeks in advance.


Telephone Appointments

Book on the day – We have telephone appointments for emergencies, that are released on the day which allow you to speak to you a doctor without having to come into the surgery. If, after speaking to you the doctor thinks you need to be seen they will arrange accordingly.

Pre-bookable - You can book in advanced to speak to a doctor, for example about test results.

We cannot provide times for telephone appointments as it is dependent on how busy the surgery is on any given day.


Online Appointment Booking

Patients can now register online for appointments. This service is currently only for pre-bookable appointments and not book-on-the-day. Please come into reception to register for this service. This will include bringing in some form of ID to the surgery.

Once you have been given your unique Access ID, please click the link to access the service and follow the instructions to create your account.

Click here for the online booking page.


Help us to Help You

Please remember to cancel your appointment if you are unable to attend. We can then offer that appointment to another patient. If you are running late, please do try and let us know, however we cannot guarantee you will be seen if you are not on time.


Emergency Appointments

Please note that in the mornings, there is an emergency line from 08:00am to 08:30am.  Although we close the front doors at 6:00 pm you are still able to contact us for emergencies by telephone [new number here] until 6:30pm.


Home Visits

House visits are only available for patients who are housebound because of illness or any type of disability. If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor may phone before the home visit as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.


Interpreting Services

Should you or a family member who is a patient require an interpretor to be present at your appointment please ask the receptionist to book one.  Please note that we need 48 hours advance notice for this service.

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