How Our Appointment System Works

At Parkshot Medical Practice, we operate a Total Triage system to ensure patients receive the right care, at the right time, from the right healthcare professional.

Following feedback received from patients through the 2025 GP Patient Survey, we have created the information poster How Our Appointment System Works to explain exactly how our appointment system works, what happens when you contact us, how urgent and routine requests are prioritised, and how we support continuity of care.

We understand that appointment system can sometimes be confusing, and we hope this guide helps answer common questions about accessing our services.

Our Total Triage model enables us to prioritise patients based on clinical need, ensuring urgent problems are dealt with promptly while making the best use of our clinical team, including GPs, nurses, pharmacists and other healthcare professionals.

Please take a moment to review the poster. If you need any assistance using our online services or accesing care, our reception team will be happy to help.

GP Advance and Urgent Appointments

Simply click on the link below to access PARKSHOT PATHWAYS, which is our quick and easy patient contact system.  Your request will be dealt with by our doctor led team and you will receive a response on the morning or afternoon that you submit your request.

Access Parkshot Pathways

Pathways will be available from 0800-1830 Monday - Friday and appointments can be booked up to 4 weeks in advance by our clinical team. 

You will be able to request routine and urgent appointments, and to specify which GP you would like to consult with. Then you can decide when it is convenient for them to contact you and whether this is by phone or text.

Everything submitted to us is logged onto your medical record.

You can access our services on any smartphone, tablet or PC and once your enquiry is submitted we will forward it straight to the doctor of your choice or admin team responsible for actioning your request.

Help us to Help You

Please remember to cancel your appointment if you are unable to attend. We can then offer that appointment to another patient. If you are running late, please do try and let us know, however we cannot guarantee you will be seen if you are not on time.

Please check-in for your appointment using our self service check-in screen or let reception know that you have arrived. If you have not checked in, we won't know that you're here for your appointment and will not be called. If you have been waiting more than 20 minutes and have not yet been called by the clinician, please let reception know so that they can check you have been checked in correctly. 

Home Visits

House visits are only available for patients who are housebound because of illness or any type of disability. If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor may phone before the home visit as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

The Hubs

Parkshot Medical Practice offers enhanced access appointments for our patients through collaboration with Richmond PCN and The Richmond Federation Hubs. Access is via the usual method of Parkshot Pathways.

Interpreting Services

Should you or a family member who is a patient require an interpretor to be present at your appointment please ask the receptionist to book one. Please note that we need 48 hours advance notice for this service.