PRESCRIPTIONS ADVICE

ELECTRONIC PRESCRIBING IS THE NEW NORMAL !

Almost all NHS prescriptions at Parkshot will soon be sent electronically to a pharmacy of your choice.   This saves your time, your pharmacist’s time and the time of practice staff too.   It should also prevent errors and streamline the whole process for us all.

If you have already nominated your chosen pharmacy you need to take no further action, and everything will continue as normal.

Did you know that you can also order most prescriptions electronically using Patient Access or the NHS App ? 

If you have not yet chosen a pharmacy, you need to give us your nomination as soon as you can.   The quickest and simplest methods are either to call reception on 020 8948 4217 or to send an email to : parkshot.medical@nhs.net

Please note that private prescriptions, specially ordered items, and some controlled drugs given in instalments, cannot be issued electronically, you will need to contact us in these instances. (see above details).

 

There is some confusion about the timing of prescription requests.   We do normally “turn them around” within 48 hours, but they have to be requested or handed in at the front desk by 12noon for the 48 hours to apply.   After this time, it is simply not possible for us to meet this deadline.   For example, if you drop your request into the prescription box at 1230 on a Monday, it will not be ready for collection until Thursday morning.  

We appreciate that this may seem a long wait, but we have to deal with over 500 requests a week and our doctors like to ensure that all medications are properly reviewed, which means accessing each medical record and reviewing drugs, quantities and time frames.   We take this very seriously and this task requires careful thought and protected time, so cannot be undertaken during consultations.

Order your repeat prescription online

 

Benzodiazepines Information

Please note that Parkshot Medical Richmond does NOT routinely prescribe BENZODIAZEPAM's ( e.g Diazepam, Lorazepam & Temazepam, ect ). If you are taking this medication, you WILL be asked to see our pharmacist with a view to reducing and eventually STOPPING your medication

For information leaflet click on the link below.

Benzodiazepine Leaflet

 

Repeat Prescriptions

Prescriptions are available 48 hours after the request has been received.

They can be requested in the following ways:

  • Via your local pharmacy
  • Online using our clinical system website “Emis Patient Access” (please contact a member of the Patient Liaison team if not already registered for use of this service or see below)

We have decided not to transmit sensitive patient madication information by unsecured email ( NHS emails are protected with high security system ).We do also believe that taking instruction from you in this way can lead to mistakes and misunderstanding with regards to the drugs requested, the dosage and frequency.

 

Batch Prescribing

Your doctor will inform you if you are on medication which is suitable for dispensing by Batch Prescribing.

Enrolling in this system will enable you to collect your regular prescriptions from a pharmacy of your choice without the need to come to the surgery.   Please speak to a member of the Patient Liaison team for further information.

Unfortunately, we are unable to accept telephone or email requests for prescriptions.

 

Private Prescriptions

Please be aware that not all prescriptions issued by private consultants are available on the NHS. You should discuss with your consultant to avoid having to pay for private prescriptions. Our GP’s can issue prescriptions from private consultants provided that the items required are NHS approved.

 

Order Your Repeat Prescription Online

You can register online for your repeat prescription to save yourself time.

  • Order online prescriptions
  • Make online appointments
  • Change your contact details

This service is called Patient Access.You will initially have to create your own personal account with a dedicated and secure login.   This will enable you to login to our clinical system.You will be able to see your repeat prescriptions and select them for re-order. You will also have the facility to make online routine GP appointments.We have now included access to your summary care record and other aspects of your medical notes.

 

Registering For Patient Access

As you can appreciate the registration process has to be carefully monitored and authorised by us, to ensure that your personal medical information can only be accessed by you. To register you will need to come into the Surgery with the documents below to confirm your identity.

Photo Identification    -    Passport or Driving Licence

Address Confirmation -  We only accept Bank Statement or Council Tax Bill

We can generate a Registration Offer Letter which will detail your login username and password only after confirming your identity. 

Once you are in possession of this letter you can easily set up the account from home (any internet connection) by following the simple instructions.

For the Patient Access Login click the link below

https://www.patientaccess.com

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