We are so sorry for any inconvenience you may have had over the past few weeks, when attempting to call the Surgery.   We had a new telephone system installed early in March, and there were significant problems with the queuing systems, where some patients were held for over 30 minutes, without our knowledge.   If this was you, then we can only apologise for what must have been a very irritating wait.  We continue to have some teething problems which we are urgently addressing, and we hope to have normal access reinstated by the end of this week.   Thank you once again for your understanding.

COVID-19 VACCINATION PROGRAMME   Updated 01 March 2022

You can still get your Covid 19 Booster vaccination, or even your first or second dose if you have not had it yet.   These can be booked at a National Vaccination centre located near you.  You will have a variety of options relating to access, time and location.  Bookings can be made by telephone (119) or online.  

Covid-19 Vaccination Programme

Please see our Covid 19 Home page for the latest information

PARKSHOT PATHWAYS - easy access to all our services

You can now request routine appointments, order prescriptions and ask admin questions by simply clicking the link below.   And, even more importantly, you will be able to specify which GP you would like to answer your query, when it is convenient to contact you and whether this is by phone or text.

You can access our services on any smartphone, tablet or PC and once your enquiry is submitted we will forward it straight to the doctor of your choice or admin team responsible for actioning your request.  Everything submitted is then logged direclty onto your medical record, and you will not be required to provide details about clinical problems to our patient liaison team. 

There will still be an on-call doctor available every day to deal with urgent queries, and you can always contact us by phone to access this service and/or if you have urgent problems or you are unable to use the link.

We believe PARKSHOT PATHWAYS will make it much easier for you to get hold of your doctor, without having to wait on the phone at busy times, and also for us to quickly deal with your enquiry.  Simply click on the link below and your enquiry will be dealt with within 48 hours.

Access Parkshot Pathways

Want to know more about Pathways and how best to make use of it, click on the links below for further information, or ask a member of our team.

How Pathways directs your query

Parkshot Pathways User Guide


NHS Digital has issued a Data Provision Notice for Planning and Research

This means we are required to share your information with them unless you tell us not to. Please click on the link below to find out more information about how this affects you.

NHS Digital Data Provision Notice Information Link

To opt out complete the Type1 Opt-Out Form and return to us via email, post or in person.   

Type 1 Opt-Out Form

Summary of Opt-Out Options


Electronic Prescribing

NHS prescriptions at Parkshot are now sent electronically to a pharmacy of your choice.   This saves your time, your pharmacist’s time and the time of practice staff too.   It should also prevent errors and streamline the whole process for us all.

If you have already nominated your chosen pharmacy you need to take no further action, and everything will continue as normal.

Did you know that you can also order most prescriptions electronically using Patient Access or the NHS App ?   

If you have not yet chosen a pharmacy, you need to give us your nomination as soon as you can.   The quickest and simplest methods are either to call reception on 020 8948 4217 or to click on the Parkshot Pathways link above and let us know.

Please note that private prescriptions, specially ordered items, and some controlled drugs given in instalments, cannot be issued electronically, you will need to contact us in these instances. (see above details).


Prescription requests:  We can normally prepare these within 48 hours, but they have to be requested or handed in at the front desk by 12noon for the 48 hours to apply. 

After this time, it is simply not possible for us to meet this deadline.   For example, if you drop your request into the prescription box at 1230 on a Monday, it will not be ready for collection until Thursday morning.  I appreciate that this may seem a long wait but we have to deal with over 500 requests a week and our doctors like to ensure that all medications are properly reviewed, which means accessing each medical record and reviewing drugs, quantities and time frames. We take this very seriously and this task requires careful thought and protected time, so cannot be undertaken during consultations.


Minor Eye Problems?

If you have recent problem with your eyes - such as sore eyes, red eyes or visual disturbance, you can be assessed and treated by the local Minor Eye Conditions Service.

For further information please click on the link below

Minor Eye Problems Leaflet


Prescribing of Over the Counter Medicines is Changing

Your GP, nurse or pharmacist will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.

For further information please click on the link below

Over The Counter Medicines Leaflet


We are a GP Training Practice

Parkshot Medical is a GP Training Practice, which means that we have been approved for undergraduate and post-graduate training of GP registrars.  Registrars are already fully qualified doctors, in their final stage of professional General Practice training.   This is supervised by Dr Lucy Farley and Dr Justin Woolley. 

Registrars normally stay with Parkshot Medical for around 12 months. During which time they see patients in their own GP clinics. They are closely supervised, so part of their ongoing development involves the trainer sitting in to observe a consultation, or analysis of videoed consultations. For this reason patients may be asked for their permission to have consultations with GP Registrar’s recorded. No physical examinations are recorded. lease rest assured that this will only be done with your written consent, and if you decide not to have the consultation recorded, it will not affect the care you receive in any way.

As a teaching practice, patients may also meet medical students in the surgery or accompanying the doctor on their calls. These students are going through a very important part of their medical training and your co-operation is extremely valuable and much appreciated.  However, if you would prefer not to engage with our students please inform reception and they will pass on your wishes to the doctor.

Our current GP Registrar is : Dr Flora Cust

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